IPBRICK’s Voicebot, the future of customer service
Joana Cruz @ 16 Mar
How many of us have spent long minutes on hold on a call that we end up hanging up before being answered?
Asking for information, making an appointment, or making a reservation is often a huge challenge. How many of us have spent long minutes on a call and ended up hanging up, overwhelmed by the fatigue of waiting time? If, on the one hand, we are dissatisfied as customers for not meeting our objective, on the other hand, we have companies and employees under pressure for not being able to respond to the needs of these same customers
To improve the telephone answering experience, reduce customer frustration, and increase service provider speed and efficiency, IPBRICKwill launch version 7.0 which includes a Voicebot Solution. IPBRICK’s virtual assistant will help companies/organizations to optimize the flow of calls, using artificial intelligence techniques.
If Chatbot was already a first advance in the way of communicating with the customer, changing the service scenario. Voicebot revolutionizes all voice call handling.
The IPBRICK Voicebot solution can understand the language used by the customer, understand their intention and give them an immediate response, without long waiting times. This revolution in service increases the satisfaction of customers who are tired of spending hours on the phone to solve simple questions, and companies manage to keep their employees dedicated to answering more complex issues. Thanks to this technology, it is possible to maintain a direct conversation between the user and the system, which recognizes their doubts, finds the answers and immediately transmits them to the customer, making communication extremely agile.
Stay tuned, soon we will be releasing more news about IPBRICK’s virtual assistant!
IPBRICK Digital Concierge, the Voicebot Solution for the Hospitality Industry
Joana Cruz @ 16 Mar
The room telephone, that symbolic item which was once used to make and receive calls, no longer serves that purpose. First, it began by having shortcut keys for the various services of the Hotel. Nowadays, it offers a Digital Concierge service, ready to provide immediate answers to guests’ needs.
IPBRICK Digital Concierge offers a more effective and customized experience!
Guests’ main needs and general requests are mapped in the IPBRICK Voicebot solution for the Hospitality Sector. Based on that information, it creates narratives, as close to reality as possible, that allow to provide immediate and customized answers to customers’ requests.
There are several requests that can be handled by a Voicebot, such as: room service, book dinner, ask to replace towels or amenities, call a taxi, etc. If the Digital Concierge isn’t able to provide an immediate answer, it forwards the guest’s request to the respective department for handling. The goal is to direct guests’ requests towards more specific areas and never to lose human contact, which is so important in the Hospitality sector.
IPBRICK Digital Concierge streamlines communication between guests and the hotel, making it more practical, efficient and customized, 24 hours a day, 365 days a year and without long waiting times.
iPortalDoc: Automatic document insertion through QR Code
Joana Cruz @ 16 Mar
iPortalDoc’s integrated OCR extracts information from QR codes in transactional documents. The system then uses this information to automatically categorize and insert these documents in the Document and Process Management Solution.
As of the start of the year, invoices and other fiscal documents in Portugal must contain a QR code. Yet another step towards the digital transformation of the complex fiscal field.
iPortalDoc’s OCR extracts data from the QR Code. This data include TIN (for both parties), document type, date, tax base, VAT, etc. This metadata is then used to automatically categorize and insert the document in the Solution.
As such, iPortalDoc will not only ensure companies follow invoicing regulation, but will also archive and categorize digital documents. With iPortalDoc, these financial processes, that require documents to be associated, approved and sent, can be managed in a dematerialized and centralized way.
With ERP integration via WebServices, iPortalDoc allows for the automatic issuing of invoices in the ERP.
IPBRICK & iPortalDoc v7.0, the official release has already a date set
Joana Cruz @ 21 May
The new version of IPBRICK and iPortalDoc intends to mark a new era in Corporate Communications.
The countdown has started. The 1st of June was the day chosen for the official release of version 7.0 of IPBRICK OS and iPortalDoc, the Document and Process Management Solution.
But there’s more! Version 3.0 of the Digital Workspace, IPBRICK.CAFE, will also be released on the same day. It brings a new design and even more tools to simplify communication and information exchange between companies and employees.
These releases bring many changes, which will certainly make a huge impact in Corporate Communications.
IPBRICK OS has now a new and simplified management interface as well as more resources available. Another exciting news is the Voicebot and Chatbot solution that comes with this new version. The virtual assistant of IPBRICK promises to help companies/organizations to optimize the flow of calls through the usage of artificial intelligence techniques.
About iPortalDoc v7.0, we have already revealed that there are many changes, but the most visible is the redesign of the solution, which will change the way you see the Document and Process Management, granting it a greater navigation simplicity.
Stay tuned! On the 1st of June, IPBRICK solutions are going to change!
20 years of IPBRICK
Mariana Cardoso @ 05 May
On the 5th of May, IPBRICK celebrates 20 years.
20 years ago we began our journey in the world of Open Source corporate solutions. Since then, many were the challenges that we set for ourselves, being the creation of IPBRICK OS the first of them, which allowed us to take these solutions to a wider range of clients.
Over time, we have improved IPBRICK OS to make it a key reference among the Open Source solutions dedicated to Corporate Communications, such as IPBRICK.UCoIP, IPBRICK.CAFE, IPBRICK.MAIL and iPortalDoc.
As a company committed to challenges, IPBRICK is now focused on the development of the future versions of IPBRICK OS v7, IPBRICK.CAFE and iPortalDoc v7, which will be released this year, along with IPBRICK solutions in Private Cloud (Edge CLoud), which installation and configuration is carried out in an almost 100% automated procedure. This way, we have evolved to a more automated process, dissociating us from physical servers and procedures that require to much human intervention.
Making a brief retrospective, aware that it has been a long journey, after 20 years we can state that IPBRICK is today a brand that has been keeping up with the trends of the market and that it is already considered a worlwide reference in the area of Corporate Communications.
We would like to thank you, our partners and clients, who have accompanied and helped us during this journey, and specially to our employees, from the past and the present, to make one more anniversary possible.
We are a happier company for knowing that you stand by our side.
IPBRICK enables contingency plan in response to Covid-19
Mariana Cardoso @ 13 Mar
In the aftermath of the most recent events related to the New Corona Virus (Covid-19) pandemic and the decision of the Portuguese Government to declare alert state in the whole country, IPBRICK decided to enable phase II of its Contingency Plan, whose phase I had been enabled in February.
Even though no cases of infection or suspicion of contamination were detected in members of the IPBRICK team, it is our civic duty to adopt preventive measures to contain this virus, bearing in mind the need to ensure a proper provision of services to Partners and Clients.
Therefore, we hereby inform you of the measures included in IPBRICK’s Contingency Plan:
Phase I of this plan was enabled on the 28th of February and consisted in the implementation of a set of preventive measures, related with basic procedures of sanitation, rules of respiratory etiquette, regulation of meetings and work commuting as well as processes of monitoring, communication and follow-up of possible suspicious cases.
Considering the most recent declaration of the Portuguese Government, IPBRICK decided to enable phase II of its contingency plan. Therefore, effective immediately, we have implemented the following additional measures:
- two thirds of the employees of each team will carry out their job functions by teleworking and for an indefinite period of time;
- the number of authorized employees to commute while on the job was restricted;
- visits to the company facilities are prohibited;
- to contact the IPBRICK team, Voice (call), Videoconference, Professional Chat and Email must be used.
Thanks to IPBRICK technology, it is possible for 90% of the company to remotely perform their job functions as if they were in the office.
We, therefore, believe that we have gathered the necessary conditions to keep providing you our services, without a visible impact in quality or response times.
We are at your disposal to help you with what you consider necessary, in order for you to keep your companies/services working without disruptions.
Automation of work Processes with iPortalDoc
Mariana Cardoso @ 05 Mar
Put an end to the execution of manual tasks that increase the margin of error and decrease efficiency.
The automation of processes (Commercial, Financial, Human Resources and many others), through the usage of a Document and Process Management solution, such as iPortalDoc, consists in the replacement of manual tasks for automated tasks, by using workflows. This automation not only allows to transform the information in paper format into structured and more efficient digital processes but also ensures the decreasing of the margin of error in the handling of those processes.
The more automated and structured a work process is, the smaller is the margin of error and, as a consequence, the bigger is the efficiency of the process itself. This happens because, in solutions where the automation of processes is a reality, it is the system itself that determines the stages through which the process must go, and thereby prevents users from executing the same process in different ways, since they have to comply with the rules defined in the system.
In addition, it prevents departments from depending on the sharing of information performed by others, since it allows the consultation of that information in a simple and centralized way.
And what about your company? Does it already use a Document Management solution, such as iPortalDoc, to automate Work Processes?
Is your company technologically prepared for remote work?
Mariana Cardoso @ 04 Mar
IPBRICK.CAFE, the collaborative work platform that includes a Videoconference system, a Voice service and a Professional Chat, that is the perfect solution for anyone who needs to work from a distance, without feeling that they are outside of the office.
IPBRICK.CAFE helps companies to adapt to current and future challenges, virtually deleting distance and bringing companies, business partners and clients closer. It is a collaborative work software that allows the communication between co-workers, even if they are geographically far apart, and also with contacts who are external to the company. Besides providing a Videoconference system, a Professional Chat and a Voice service, it also allows you to access to all of your work applications as well as to share and consult documents. The social area of the application will allow you to keep track of everything that is going on at your company, through news, publications or even surveys.
If you don't know IPBRICK.CAFE yet, and you believe that this is the right moment for your company to adapt to the needs and requirements of the market, don't waste time and ask HERE for an account to test the solution.
Congratulations to IPBRICK…
Beatriz Castanheira @ 03 May
On the 5th of May, IPBRICK is celebrating its 19th anniversary
Marking another anniversary means talking about another year of hard work, dedication and other achievements.
Last year was a year of change. A conscious change, carried out with the purpose of making the best to keep up with the expectations of those responsible for allowing us to each year celebrate one more anniversary.
It is thanks to you, our partners and clients, that we can continue to say that IPBRICK is currently a reference in the area of Corporate Communications.
Thank you for being on that side and to give us reasons to continue our journey!
IPBRICK Videoconference, virtually eliminates distances
Beatriz Castanheira @ 26 Apr
If you already use IPBRICK technology, know that you have a solution available that allows you to communicate through videoconference/videocall, voice, professional chat and e-mail, at no additional cost! That's right, at no additional cost!
If you are using this solution yet, talk to us. We will explain you everything so you can start taking advantage of these, and other, features.
If, on the other hand, you want to try the solution, just ask for an account to test it at https://cafe.ucoip.net.
With the videoconference solution of IPBRICK, which is accessible through IPBRICK.CAFE, we connect people, work teams and companies to partners or directly to their clients. Eliminating distances but keeping a fluid, fast and effective communication, saving time and money in travels.
And, to use in conference rooms, IPBRICK solution is compatible with any type of hardware.
Get to know all features of IPBRICK.CAFE here.
The deadline to schedule your vacations is ending
Beatriz Castanheira @ 20 Mar
Schedule your vacations through the form available in iPortalDoc, the Document and Process Management solution. After filling the form with the desired days, that information is forwarded for approval to your superior.
The responsible for the approval of the vacations is notified and must approve them or, if necessary, send them back to the employee for correction. The responsible for the approval of the vacations can also cross-check the information on the schedule vacations of his team through the vacation map, in order to ensure an efficient management.
Follow the steps on the video and try Human Resources process - Vacations, available at ucoip.net.
The use of the email requires good sense, specially in a corporate environment
Beatriz Castanheira @ 01 Mar
Quite often dozens of emails on the same subject are exchanged with several people, inside companies. But couldn't this exchange of emails be avoided?
The current corporate environment demands agile ways of communication, that increase employees' productivity and prevent them from being stuck with routine tasks. With IPBRICK.CAFE, the Digital Workspace of IPBRICK, this need to exchange emails seems to be coming to an end. And now you ask, but how? It's very simple, any information that you wish to exchange with a user or group of users starts being shared through the publications feed of IPBRICK.CAFE, in a private way, for a specific group, or in a public way, for all users, being also possible to attach documents to its publication. This way, not only the exchange of information and reactions is instantaneous but also the information is centralized, in a single place, instead of being exclusively restricted to the employees' electronic mailboxes, and easily searchable by any participant in the publication.
In addition, if you use iPortalDoc, the Document and Process Management solution of IPBRICK, document sharing can be done directly from iPortalDoc to IPBRICK.CAFE.
Watch the new video and find out the advantages of using IPBRICK.CAFE to reduce the exchange of emails inside the companies.
Over 500 employees of the Intergraph Multinational use IPBRICK technology
Beatriz Castanheira @ 14 Feb
"For the client Intergraph, IPBRICK "offers" an accessible VoIP solution, that doesn't require you to be a specialist in Linux or Asterisk to manage it, without any hidden licensing costs and with an excellent support".
With over 50 offices, in almost every country in Europe, Intergraph, subsidiary of the Hexagon AB, currently employs more than 1600 people. Intergraph operates in three specific divisions. At Hexagon PPM, unorganized data is transformed into intelligent and actionable information that enables the smarter design, construction, operation and management of industrial projects, including: oil & gas, power generation, AEC building infrastructure, metals & mining, shipbuilding, pharmaceutical, chemical and consumer goods. Hexagon Safety & Infrastructure provides mission-critical and business-critical software solutions to governments and services providers. Hexagon's Geospatial division, global leader in digital solutions, creates Autonomous Connected Ecosystems, where data is seamlessly connected through the convergence of the physical world with the digital and intelligence is built into all processes, and solutions that visualize location intelligence.
With a communications center becoming obsolete, and with high maintenance and licensing costs, Intergraph EMEA decided to do a market research on the best solutions to replace its old telephone centers by a modern communications system. After making a proof of concept, it chose the Communications solution (VoIP) of IPBRICK. Thanks to the use of IPBRICK technology, all phones, in the different offices, are automatically provisioned.
With approximately 500 users of the technology, Intergraph relies on 12 operational IPBricks in: Portugal (Lisbon), Spain (Madrid), Italy (Rome and Milan), Netherlands (Hoofddrop), Dubai, England (Swindon, Dervy e Runcorn), France (Paris), Germany (Dusseldorf and Munich), Norway (Sandnes) and even in Zurich, Switzerland.
With IPBRICK's VoIP solution, Intergraph ensured the acquisition of modern equipment, saved costs with hardware and licensing. Besides, only a small Administration training was necessary to empower the client to manage and maintain the VoIP center.
Information Security…It’s worth giving it some thought!
Beatriz Castanheira @ 30 Jan
The possible leak of confidential data of a company represents one of the main concerns when we talk about information security. But the truth is that a large number of companies, lured by the apparent cost reduction, is accommodating the companies’ systems, with confidential information, in the biggest Public Cloud Providers. But are these companies aware that this change leaves companies’ confidential information, such as phone calls outside of the internal domain, susceptible to be accessed by people who are unknown to the company? And the same happens when we think about the email storage or even the use of solutions for file sharing. Have you ever thought about the consequences of having the most precious asset of the companies exposed? Wouldn’t it be safer for companies to save their information in a Private Cloud Provider, managed by people they know and trust?
Don’t be taken by surprise, remember that there are still solutions in the market, such as IPBRICK, that ensure complete confidentiality and ownership of the companies’ information.
iPortalDoc is already running in Águas do Norte
Beatriz Castanheira @ 15 Jan
Águas do Norte implements new processes in the Document and Process Management
Águas do Norte, S.A., a Portuguese company that is part of Grupo Águas de Portugal (Águas de Portugal Group), is responsible for the exploitation of the multi-municipal water supply and sanitation system of the North of Portugal as well as of the water system of the Northwest Region. It is a company of National reference in the water sector, in terms of quality of the service provided, and an active partner in the development of the region where it is inserted.
Currently, around 600 users access to iPortalDoc, the Document and Process Management System of IPBRICK, on a daily basis. AdNorte, that already uses the solution, decided to implement new work processes and now integrates a Module to Control Documents, Complaints (Suppliers and Clients), Observations (Nonconformities and Improvement Opportunities), Incidents File and Occurrences. These processes are part of the integrated management system. In addition to these new implemented processes, in Águas do Norte they also use iPortalDoc to Internal Information, Organization of Received and Sent Emails by processes, Received and Sent Correspondence, Meetings and Minutes of the Board of Directors.
With the implementation of these new processes within the scope of the integrated management, Águas do Norte aimed to implement simpler and more optimized flows, creating a digital environment that is highly integrated and adapted to their needs. The integration of these new processes also intended to promote the improvement of the organization performance.
Merry Christmas and a Happy New Year full of good businesses!
Joana Cruz @ 21 Dec
Digital Transformation, is your company ready for this challenge?
Beatriz Castanheira @ 03 Dec
Digital transformation represents a unique opportunity for companies to transform their business, reducing costs, being more efficient in the management of their processes and, therefore, more competitive in the market.
If you don’t want to “lose this train” and you want to start the digital transformation of your company, we suggest that you try iPortalDoc [www.iportaldoc.pt/en]. iPortalDoc is a powerful tool of Document and Process Management with Workflows, manufactured in Portugal. It operates On-premises and in Private Cloud and it is prepared to help all types of companies and institutions in this digital transformation process [How to use iPortalDoc].
It allows you to insert documents, associate them between themselves or to emails, forward one or several documents simultaneously, with or without a pending action, link them in different folders or consult associated documents. But these are just a few of the basic functionalities that you can try if you ask for a free account to test the solution.
In addition to this functionalities, iPortalDoc provides you 10 basic processes, with 22 completely configured workflows which are transversal to most companies/organizations: Financial Management [Supplier Invoices, Supplier Orders, Electronic Invoicing with Digital Signature], Correspondence Management [Received and Sent Letters], Human Resources Management [Absence Reports, Vacations, Expenses], Commercial Management [Proposals], Legal [Legal Contract, Supplier Contract, Human Resources Contract]. Watch the several videos here.
Don’t miss this opportunity to transform the way your company/organization works, with iPortalDoc, and ensure:
– Document and process management based on workflows
– Automation and standardization of business processes
– Document dematerialization (digitalization of processes)
– Sending of Invoices in electronic format with digital signature
– Standardization of documents, archive criteria and procedures
– Control of documents/processes versions
– Integration with ERPs, CRMs and OCRs
– Management of the email archive
– GDPR compliance
– Platform that provides access to external entities (login/password)
– Support for mobile devices
Eight parish councils of Algarve choose iPortalDoc
Joana Cruz @ 31 Oct
Considered as one of the most important touristic regions of Portugal and Europe, Algarve is known by its Mediterranean temperate climate, mild and short Winters, and long, hot and dry Summers. Tepid and calm waters, breathtaking natural landscapes, a vast historical and ethnographic heritage, and a delicious cuisine, make of this region one of the most sought by tourists.
IPBRICK in partnership with Algardata, supported eight parish councils of Algarve [Aljezur, S. Brás de Alportel, Quelfes, Vila do Bispo e Raposeira, S. Gonçalo de Lagos, Alcantarilha e Pêra, Algoz e Tubes and Moncarapacho e Fuseta], in the implementation of Balcão Virtual Online, based on iPortalDoc, the Document and Process Management system of IPBRICK. The implementation of this Online Desk aimed to bring citizens closer to the Administrative services, allowing an easier communication between the citizens and the parish.
With the implementation of Balcão Virtual Online, based on iPortalDoc, the eight parish councils of Algarve started handling, in a virtual way, the several processes that used to force citizens to go to the parish councils, to request, in person, a set of official information and documents. Among the several processes handled in Balcão Virtual Online, stand out: Information Request, Hall Request, Transport Request and Suggestions. The Sent and Received Correspondence of the parish councils also started to be handled in the Online Desk, avoiding the use of paper and, by its turn, the circulation of information in paper format.
Thanks to the implementation of Balcão Virtual Online, the Correspondence received by the parish council is scanned and circulates in a dematerialized way, easing the communication of the municipals with the executive, and of the executive with the municipals. In addition, it automated and reduced the handling time of a set of official information and documents, which are now requested and managed via the Online Desk.
With the implementation of the Online Desk, parish councils were able to reduce paper consumption, initiate the dematerialization of the parish councils' processes and bring the citizens closer to the administrative services, also representing an innovation and optimization of resources. This investment resorted to European funding and the project was supported by CRESC Algarve 2020.
It’s not just the electronic mail that allows you to send documents…
Beatriz Castanheira @ 19 Sep
Have your organization ever sent emails with important attachments and ended up losing track of them or even stopped controlling the history of that emails exchange?
With iPortalDoc, you can simultaneously forward one or several documents, both for users of the solution and for external users. The forwarding between users of the solution is registered and available for consultation in the chronological scheme of the document, and the external forwarding is registered in the associated emails. This way, you will be able to consult the history of movements of your documents at any time.
In addition, you can also forward documents with tasks to perform. The user will be notified by email about the need to perform a certain action over the document. Once the task is performed, the user is notified.
A new website, that connects us from Oporto to the World!
Beatriz Castanheira @ 05 Sep
We are proud to announce that the new website of the Document and Management solution, iPortalDoc, is already online!
In addition to its modern appearance and enhanced usability, we also tried to improve your navigation experience as well as provide more and better contents about the solution.
We focused on developing a tool adjustable to all screens and that it incorporated the most digital practices, such as a simple menu, a clean design and an intuitive handling.
The new website provides information on iPortalDoc, references and partners network, and also presents a news area, which will be monthly updated with recent contents about the solution.
This is still a work in process, so we count on each one of our users to make improvement suggestions!
We are online! Enjoy the visit!